Detail Jurnal Penelitian

Abstract. Transportation is one of the most important means of connecting in aspects of
human life. The more developed the means of transportation, the easier it is to establish
human relationships. This study aims to determine how the legal protection for consumers
who are harmed by online transportation service companies and how the company's
responsibility. against misuse of consumer personal data by drivers. This study uses data
collection techniques through observation and interviews, the data obtained from the
research is processed using quantitative analysis. The results show that the form of legal
protection for consumers of online-based transportation according to transportation law in
Indonesia from a civil perspective is Compensation. This provision of transportation
responsibility can be used as an instrument of consumer protection using online
transportation services.